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Ticket #138362

Date / Time Opened	Queue	Server	Managed By	Tech Assigned	Status	Chat Mode
10/25/2011 11:53 AM CDT	Accounting	LSN-D4440 ()	speed	j.pena	Open [close]	Chat Mode

Incoming bandwidth speed up to 5Mbps

I can't reach incoming bandwidth above 5 Mbps (should be up to 100 Mbps?). To test it, I download some jpg files from servers in USA location, especially located in Texas. I use wget to do this. Server configuration (debian linux) is pure and unmodified. Here you have url to the wget log:

http://208.115.241.42/incoming.txt

and traceroutes and pings to tested servers:

http://208.115.241.42/ping_trace.txt

When I download the files in Europe (Germany, France and Poland), I reach 30-80Mbps transfer. So I mention that you are limmiting bandwidth incoming to the server. Please solve the problem. We need much higher incoming bandwidth than 5Mbps.

No information about incoming bandwidth limit was presented during purchase process.

Responses

Michael N. Support Technician	* NEW POST * - Posted: 10/25/2011 11:59 AM CDT Press refresh to rate this response Please run a test from here and paste the results. http://limestonenetworks.com/test100.zip Thank you, Michael Noble
Bernard S. speed	* NEW POST * - Posted: 10/25/2011 12:07 PM CDT The result is 100Mbps but this is local connection (see traceroute). * wget * Saving to: "test100.zip" 100%[======================================>] 104,857,600 11.2M/s in 9.6s 2011-10-25 12:02:52 (10.4 MB/s) - "test100.zip" saved [104857600/104857600] * traceroute * traceroute www.limestonenetworks.com traceroute to www.limestonenetworks.com (74.63.205.206), 30 hops max, 60 byte packets 1 41-241-115-208.static.reverse.lstn.net (208.115.241.41) 0.600 ms 0.832 ms 1.056 ms 2 vl120.cr02-73.core1.dllstx3.dallas-idc.com (208.115.251.73) 0.452 ms 0.518 ms 0.591 ms 3 www.limestonenetworks.com (74.63.205.206) 0.213 ms 0.219 ms 0.201 ms
Michael N. Support Technician	* NEW POST * - Posted: 10/25/2011 12:14 PM CDT Press refresh to rate this response Yes, but this helps show there is not a hardware issue. Can you please provide traceroutes to the sites you are downloading from, also the sites may have a cap on the speeds you can get. Thank you, Michael Noble
Bernard S. speed	* NEW POST * - Posted: 10/25/2011 12:22 PM CDT Traceroutes are under link: http://208.115.241.42/ping_trace.txt
Michael N. Support Technician	* NEW POST * - Posted: 10/25/2011 12:25 PM CDT Press refresh to rate this response Those traceroutes look good, perhaps there is rate limiting from the server you are trying to download. Thank you, Michael Noble

Bernard S. speed	Posted: 10/25/2011 12:33 PM CDT I don't know. To Europe bandwidth is 30-80Mbps from these servers so I thing there is no problem with them. Could you give me couple urls to test files which are placed outside your network in the distance above 100 miles?
Michael N. Support Technician	Posted: 10/25/2011 12:37 PM CDT Rate this response: Cancel Rating 1 2 3 4 5 I do not have any test files like this. Thank you, Michael Noble
Bernard S. speed	Posted: 10/25/2011 12:42 PM CDT Ok I will perform more tests. I will use speedtest.net servers located in various USA states for it. Give me some time. But are you sure that the server's incoming bandwidth is OK now?
Michael N. Support Technician	Posted: 10/25/2011 12:47 PM CDT Rate this response: Cancel Rating 1 2 3 4 5 Yes, we do not do any type of limiting on the servers. Thank you, Michael Noble
Bernard S. speed	Posted: 10/26/2011 03:12 AM CDT Ok I performed more tests to 10 random servers locate in random locations in USA. It is impossible that you not do any type of limiting for bandwidth. Maybe not on the servers but in your network there must be the limits. Check url with incoming bandwidth test results: http://208.115.241.42/incoming2.txt From limestonenetworks.com there is 100Mbps incoming so the problem should be at the border between your network and the world. We need much more incoming bandwidth so we would like you to refund payment for the server and turn it off.
Clinton N. Support Engineer	Posted: 10/26/2011 03:28 AM CDT Rate this response: Cancel Rating 1 2 3 4 5 Your ticket has been transferred to someone in the Accounting department for review and further processing. The Accounting department is open during the following hours: Monday - Friday, 6AM to 7PM CST Saturday & Sunday, 12PM to 5PM CST Your ticket will be processed within those hours. Clinton N. Limestone Networks
Jonathan P. Account Specialist	Posted: 10/26/2011 07:25 AM CDT Rate this response: Cancel Rating 1 2 3 4 5 Hello Bernard, Unfortunately we would not be able to issue a refund for this issue. I see that you are currently on 100mbps, your performance would increase if you upgraded to our 1GB uplink port. Would you like to proceed with the 1GB uplink upgrade? Thanks, Jonathan Pena Account Specialist
Bernard S. speed	Posted: 10/26/2011 08:15 AM CDT Dead Jonathan, Did you see my test results? I did not reach incoming bandwith above 5Mbps when downloading data from random servers in USA. It is a little less than 100Mbps, don't you think? From the same servers I reach 30-50Mbps to Europe! If my server's uplink will be 50Mbps - everything will be fine. I don't care about 100Mbps in your local network (to limestonenetworks.com server). I need the bandwidth outside your datacenter. 1Gbps uplink will not help if you have problems on the border between datacenter and rest of the world. Please be professional. At the beginnig of our cooperation I had to wait a lot of time because you made a mistake but the money was paid. And now the quality of your services is very low in my opinion. Could you proove me that I can reach 100Mbps (or at last 50Mbps) from servers outside Dallas to this machine? I don't think so because Mr. Michael N. did not want to give me urls to tests. That's why I wan't you to refund.
Ashley S. Account Specialist	Posted: 10/26/2011 08:24 AM CDT Rate this response: Cancel Rating 1 2 3 4 5 Hello Bernard, We will flag this ticket for a manager's attention so they may look into this issue for you. Thanks! Best regards, Ashley Scalf Senior Account Specialist
Bernard S. speed	Posted: 10/26/2011 08:28 AM CDT Thank you Ashley.
Ashley S. Account Specialist	Posted: 10/26/2011 08:30 AM CDT Rate this response: Cancel Rating 1 2 3 4 5 You are very welcome, Bernard. A manager will reply as soon as possible. Best regards, Ashley Scalf Senior Account Specialist
Kris A. Director of Support	Posted: 10/26/2011 12:34 PM CDT Rate this response: Cancel Rating 1 2 3 4 5 Bernard, I logged in and downloaded a test file from a competitor's datacenter located over 2000 miles away in Seattle, WA. Here was the results from your server: root@208.115.241.42's password: Linux unassigned 2.6.32-5-amd64 #1 SMP Mon Oct 3 03:59:20 UTC 2011 x86_64 The programs included with the Debian GNU/Linux system are free software; the exact distribution terms for each program are described in the individual files in /usr/share/doc/*/copyright. Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent permitted by applicable law. Last login: Wed Oct 26 02:44:50 2011 from dynamic-87-105-184-30.ssp.dialog.net.p l root@unassigned:~# wget http://speedtest.dal01.softlayer.com/downloads/test100.zip --2011-10-26 12:32:58-- http://speedtest.dal01.softlayer.com/downloads/test100.zip Resolving speedtest.dal01.softlayer.com... 74.86.116.210 Connecting to speedtest.dal01.softlayer.com\|74.86.116.210\|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 104874307 (100M) [application/zip] Saving to: "test100.zip.2" 100%[===============================================================>] 104,874,307 10.5M/s in 9.1s 2011-10-26 12:33:07 (10.9 MB/s) - "test100.zip.2" saved [104874307/104874307] The final result was 10.5M/s. The issue you are experiencing is not a service issue with our network or providers as indicated by this test. The servers are your testing with are slow or rate limiting. --- Kris Anderson Director of Support Limestone Networks, Inc. Simple. Solid. Superior.
Bernard S. speed	Posted: 10/26/2011 01:45 PM CDT Dear Kris, Do you think I am idiot? This IP 74.86.116.210 (speedtest.dal01.softlayer.com) is NOT 2000 miles away in Seattle! This IP is located in Dallas! Look at this: http://208.115.241.42/ip.png and for the ping responses (times) + traceroute: root@unassigned:~# ping 74.86.116.210 -c 3 PING 74.86.116.210 (74.86.116.210) 56(84) bytes of data. 64 bytes from 74.86.116.210: icmp_req=1 ttl=54 time=0.737 ms 64 bytes from 74.86.116.210: icmp_req=2 ttl=54 time=0.727 ms 64 bytes from 74.86.116.210: icmp_req=3 ttl=54 time=0.927 ms and this: root@unassigned:~# traceroute 74.86.116.210 traceroute to 74.86.116.210 (74.86.116.210), 30 hops max, 60 byte packets 1 41-241-115-208.static.reverse.lstn.net (208.115.241.41) 0.582 ms 0.812 ms 1.061 ms 2 vl120.cr02-73.core1.dllstx3.dallas-idc.com (208.115.251.73) 0.410 ms 0.483 ms 0.542 ms 3 te3-3.core1.bdr1.dllstx3.dallas-idc.com (208.115.192.49) 35.784 ms te3-3.core1.bdr2.dllstx3.dallas-idc.com (208.115.192.57) 0.433 ms 0.515 ms 4 1-192-115-208.reverse.lstn.net (208.115.192.1) 35.762 ms 35.755 ms dls-bb1-link.telia.net (213.248.74.221) 0.303 ms 5 dls-bb1-link.telia.net (213.248.74.221) 0.305 ms 0.305 ms te3-3.bbr02.eq01.dal01.networklayer.com (213.248.102.174) 0.718 ms 6 te3-3.bbr02.eq01.dal01.networklayer.com (213.248.102.174) 0.716 ms 0.672 ms 0.667 ms 7 ae0.dar02.sr01.dal01.networklayer.com (173.192.18.213) 0.660 ms po2.fcr03.sr04.dal01.networklayer.com (66.228.118.190) 0.818 ms 0.856 ms 8 po1.fcr03.sr04.dal01.networklayer.com (66.228.118.186) 0.932 ms speedtest.dal01.softlayer.com (74.86.116.210) 0.721 ms 0.721 ms And what will be your next response? You are cheaters. I will publish this conversation in the Internet. BTW here you have test result to Seattle: root@unassigned:~# wget http://speedtest.sea01.softlayer.com/speedtest/speedtest --2011-10-26 13:43:35-- http://speedtest.sea01.softlayer.com/speedtest/speedtes Resolving speedtest.sea01.softlayer.com... 67.228.112.250 Connecting to speedtest.sea01.softlayer.com\|67.228.112.250\|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 505544 (494K) [image/jpeg] Saving to: "random500x500.jpg.3" 100%[======================================>] 505,544 41.8K/s in 16s 2011-10-26 13:43:51 (31.5 KB/s) - "random500x500.jpg.3" saved [505544/505544]
Kyle H. Director of Sales and Marketing	Posted: 10/26/2011 01:58 PM CDT Rate this response: Cancel Rating 1 2 3 4 5 As our Support Team (including our Director of Support) has confirmed, there have been absolutely no confirmed network or hardware issues that would constitute credit in any way. Further, our TOS, which you agree to at the time of purchase, states that no services are eligible for a refund. That said, we are willing to make an exception. Upon your confirmation that you would like this server canceled immediately, we will provide the refund. Please advise. Kyle Haynes Director of Sales and Marketing
Bernard S. speed	Posted: 10/26/2011 02:05 PM CDT Please cancel the server and provide the refund. Thank you.

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